Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. What impact will this have on you? Not only could you notice a decline with your heating and cooling bill, you will help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and made-to-order for your home, meaning no two projects are alike. Our wide variety of products make it nearly impossible to discuss pricing without first understanding your wants and needs and the project results you envision. Due to this nature, we find it mutually beneficially to send out a Pella sales representative who can provide you with a quoted project price upon seeing the project site itself. To accelerate the process, your Pella® sales representative is equipped with a computer and a portable printer so that they can provide you with all the quote information you’ll need—once the sales representative has had a chance to consider the requirements of the job and aligns them with your vision.
 
In addition to offering a large range of high-grade products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, offering you a chance to make the upgrades you want to while building great value into your Oklahoma City area home as you do it.


What should I use to clean my glass windows?

We suggest that you use a prepackaged vinegar-based cleaning solution or use an ammonia free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Apply the solution to a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based because they could leave streaks or create a film that attracts moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses reliable installers who are certified to install Pella products. They must complete a carefully crafted set of training courses so that your windows and doors are installed properly and meet Pella’s strict warranty guidelines. We look for the best Oklahoma City-local people and recruit them to install our projects. Before they can be hired, Pella requires them to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Aside from Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t perform. Our staff is made up of professionals whose expertise is in selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that your project will have the expertise of our whole team. We commonly use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. Simply contact our office, your sales representative, or our project manager with any questions or concerns you may have and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Oklahoma City homeowners select Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. Each of our high quality windows and doors are manufactured with attention to detail and serviced by Pella’s professional Direct Sales Network. Unlike many of our competitors who sell exclusively through third-party channels, Pella has dedicated window and entry door stores throughout North America. This unique way of doing business gives the homeowners in Oklahoma City a highly personal experience with the support of a local to Oklahoma City, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Oklahoma City, we understand that purchasing new windows or a replacement door for your home is a major investment. Because of that fact, it is very important to ensure that each question you have about Pella’s window or door options, materials and energy-efficiency are answered.  Therefore, we respectfully request that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Oklahoma City’s in-home consultation is extremely important to ensure your satisfaction and the correct window or door products are selected for your Oklahoma City home and budget. As such, it is imperative that our visit is booked when all decision-makers (typically both homeowners) are able to participate. Our mission is to provide you the best replacement windows and doors possible.

We recommend that you allow up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Oklahoma City home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency is best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.